We select vendors through a structured process that assesses not just technical and professional requirements but also ESG – Environmental, Social and Governance – criteria. Monitoring vendors’ level of ESG maturity is essential for guaranteeing consistency and accountability throughout the supply chain. In order to be qualified, vendors must undertake to comply with our Vendor Code of Conduct and our Code of Ethics. The Code of Conduct is based on international standards, including the provisions of the International Labour Organization (ILO) and the Universal Declaration of Human Rights. Checks also continue after selection, by means of sample audits during which documentary and visual evidence is collected. Any nonconformities identified are formally recorded and correct actions are requested. In order to support local economies and reduce the environmental impact related to logistics, we encourage procurement from local vendors. Moreover, during the selection process we prefer organic, fair trade, controlled origin or low environmental impact products. To raise the safety threshold during food preparation, we have obtained ISO 22005 certification, which guarantees food traceability in meal production at the main centralised kitchens. Moreover, in 2010 we adopted the ISO 22000 Food Safety Management System in the main production facilities. In addition, we have obtained Regulation (EU) 2018/848 organic certification, guaranteeing the correct use of organically produced food.